Frequently Asked Questions

Payment Options

Visa, MasterCard, Discover, Amex, Paypal, Apple Pay.

Sales Tax

State law requires Vineyard Elite to charge applicable sales tax on orders.

Shipping & Delivery

Orders are shipped via USPS 1st class mail and typically arrive in 5 to 8 business days.
Standard Shipping rates only apply to the continental United States.
Items sold may be subject to state and local sales tax.

Privacy & Security

Vineyard Elite is deeply committed to respecting your privacy and protecting your identity. This Privacy & Security policy describes in detail how we handle the personal information you provide.

Click here to review our full Privacy & Security Policy.

Does it open *any* bottle?

Simply put, no. The Perfect Wine Opener is designed to work with standard 750ml round bottles with corks up to 40mm in length. This covers the vast majority of vintages. However, there are some vintages out there with longer corks (more common), or non-standard or novelty bottle shapes (less common).

How do I know which bottles are compatible?

Chances are, just about any regular wine bottle you purchase today will be compatible. We can’t say *all* bottles because we just don’t know everything that is out there. Should you have problems with a particular vintage, please make sure you’re using the opener correctly, especially not holding the plastic guard. If you’re doing everything right, message us the vintage and we’ll look into it and let you know for sure. Eventually we will publish a compatibility list.

How do you get the vacuum seal to release?

It’s super easy. Just grab it by the shaft and wiggle back and forth and it will release. You just have to let a little air into the bottle to break the vacuum.

How do I track my order?

You can track your order by clicking the tracking link in the order confirmation email or using our web portal. In general, all orders placed before 4pm pacific time are shipped the same day and should arrive within 5-7 days via standard shipping.

What is your Return Policy?Refunds Policy?

Please visit our Returns and Refunds page for more information.

What is your Refund Policy?

Please visit our Returns and Refunds page for more information.